The customer contacted us after attempting to close his doors multiple times, only to have it reverse into opening at the last second repeatedly.
Our experts knew that these types of issues are most commonly caused by a malfunctioning safety sensor and garage door opener, causing to read something under the door that could be dangerous, despite there being nothing there. Often these sensors are misaligned after being bumped into, and won't allow the doors to close properly. This was the issue at hand for Mr. Blackburn, and after readjusting them to their correct alignment, the door was back to correct function.
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